RETURN POLICY AESTHETIC WOLF
We really stand behind our customer and the quality of every product we sell. Therefore, you can return it for a refund or exchange within 14 days of receiving your order. Please read the terms carefully. For international orders (not Belgium), the customer is responsible for the return shipping costs.
RIGHT OF WITHDRAWAL AND RETURNS
We offer you a specific right-of-return from your purchase. Items shall be returned hereunder properly wrapped and packed in their original packaging in unused and saleable condition. Sale items are not refundable. As soon as we have received the returned items, and have been able to confirm that the requirements above are met, we will refund your payment. If not, you will sadly not receive your compensation. In case you find that an item delivered by us to you is defective you should contact Customer Service as soon as possible, to get a replacement delivery or, if that is not possible, a refund. The same applies in case you identify that a product has been damaged during transportation or you identify other deviations in the delivery, e.g. that the number of items or the product model delivered is not in line with your order. Returns here under shall be sent to Customer Service or to the other address specifically instructed by us. In case of a return the risk (for loss or damage during delivery) is on the customer.
Items bought in sale are not refundable.
BELGIUM RETURNS AND EXCHANGES
Please submit a return or exchange request here. We will provide you with a prepaid shipping label to return the product. If you are returning a product, we will refund you the price of the original order excluding shipping within 7 business days after we receive the product at the facility. If you are exchanging a product we will issue you store credit within 7 business days after we receive the product at the facility, or you can choose a different product. With this method, you have complete control over your exchange.
EUROPE RETURNS AND EXCHANGES
To initiate a European return or exchange, please fill out the appropriate International Returns Form or International Exchanges Form (you can click either for a printable PDF.) Include the form with your return/exchange item and ship to the address listed below. If you are returning a product, we will refund you the price of the original order excluding shipping within 7 business days after we receive the product at the facility. If you are exchanging a product we will issue you store credit within 7 business days after we receive the product at the facility. With this exchange method, you have complete control over your exchange. Unfortunately we cannot offer refunds on shipping or customs and duties charges.
INTERNATIONAL RETURNS AND EXCHANGES
For returns and exchanges outside of EU, the same principles go as for European returns and exchanges, only you could and probably will be charged by additional customs and duties. In the case of an exchange, this will have to be paid to Aesthetic Wolf before you can receive your exchange. In the case of a return, this will be deducted from the return total.
The customer is responsible for all extra charges regarding returned goods after one or multiple (failed) delivery attempt(s). Aesthetic Wolf can not be held accountable when the customer enters a (partially) wrong address at the order placement (which may resolve in a returned order). Customer support will contact the customer to resolve the failed delivery. The customer has 14 more days to answer this request.
It is strictly forbidden to purchase multiple products, try a few, and then return all others. Our system automatically detects such actions and your return will not be accepted.
You are only granted one free exchange of size, color or product when you are a Belgian resident. No additional exchanges or refunds can be demanded afterwards.
PLEASE SHIP ALL RETURNS AND EXCHANGES TO:
Aesthetic Wolf Returns & Exchanges
Grasplein 8, 8520 Kuurne