Frequently Asked Questions

Please read our FAQ and Terms & Conditions before sending us a message.

What are the delivery charges for orders from the Online Shop?

The delivery charges depend on where you live. When you order an item, the charges will automatically be added.

Which payment methods are accepted in the Online Shop?

Credit cards are accepted, e.g. Mastercard / Visa.
Bancontact, iDeal, PayPal and many more options are also available.

How long will delivery take?

Delivery times depend on your location.

We always aim at delivering your order as soon as possible. Normally orders of items in stock are processed and shipped within 1-3 business days from Order Confirmation and can be expected to be delivered in 1-4 business days within Belgium and 2-15 business days on International orders. Delivery times are estimates only and particularly during high season (e.g. Christmas, Black Friday and other sales/campaigns) deliveries may take longer than normal.

In case you fail to collect your products upon delivery, we reserve the right to debit you a charge to cover our cost for return freight and administration.

Incorrect Shipping Details: If you have provided incorrect shipping details, Aesthetic Wolf is unable to alter the details once the order is placed. You will be responsible to redirect the parcel to your correct address. Aesthetic Wolf cannot be held responsible for lost items.

For more information, please see our Terms & Conditions

How secure is shopping in the Online Shop? Is my data protected?

Your data is completely protected. The webshop has a maximum security concerning private details.

We co-operate with an authorized payment service provider (PSP), who processes your personal details in accordance with the international security standard PCI DSS, developed by international credit card companies such as VISA and MasterCard. All transactions will be sent through Extended SSL (Secure Sockets Layer) in encrypted form and all card details and payment information will be protected and processed with the highest level of security.

What exactly happens after ordering?

When an order is placed, the Aesthetic Wolf team will immediately prepare your package with love. Customers receive emails with further information regarding the shipping.

Can I return my product?

The product can be returned or exchanged within 14 days after arrival.

For all details and necessary forms, visit our return policy page or contact for support.

Sale items are not refundable.

What size should I get?

Depending on the item, size may vary. Please consider the sizing charts and description of the items very carefully.

Can I get involved with the brand?

You are invited to join our growing community! Apply here

Send us an email